Terms & Conditions

Last revised: September 22, 2025

Site Use Disclaimer: Using our site or reading our materials does not establish a doctor-patient relationship with our clinic or any of our providers. 

Emergency Disclaimer: The Healthy Place Clinic is NOT an emergency care provider. If you are experiencing a medical emergency or crisis, dial 9-1-1 immediately. Our services are not designed for urgent or life-threatening conditions, and we do not provide 24/7 emergency response care. You should seek emergency medical help or urgent care as needed, and continue to rely on your primary care physician for ongoing general medical needs.

If you have concerns about any health-related condition, diagnosis, or treatment, please make an appointment with a licensed healthcare professional.

Acceptance of Terms

By accessing the website or using the online scheduling platform of The Healthy Place Clinic (“Clinic”, “we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (the “Terms”). These Terms apply to all website visitors and users. If you do not agree with these Terms, do not use our website. At its sole discretion, The Healthy Place Clinic may discontinue or block any visitor’s access to the Website. We reserve the right to update or modify these Terms at any time. We will post the latest version on our site, and continued use of the site or services after changes means you accept those changes.

Scope of Services

The Healthy Place Clinic is a functional and integrative medicine clinic offering specialized wellness services, including diagnostic lab testing (e.g., functional lab panels), therapeutic treatments (IV therapy, red light therapy, PEMF), and complementary modalities (chiropractic adjustments, craniosacral therapy, myofascial release, lifestyle and health coaching). We treat both adults and children, with particular expertise in Lyme disease care.

We are not a primary care clinic, and our services are intended to complement (not replace) care provided by your primary care physician. 

Although The Healthy Place Clinic is a healthcare practice, The Healthy Place Clinic’s conduct on this website does not constitute the practice of licensed healthcare services or any other licensed service. The website is offered only for educational purposes, based upon our proficiency in, knowledge of, and experience with the topics provided. The content of the website does not constitute professional advice and is not intended to be a substitute for professional advice, diagnosis, or treatment. It is further not intended to (i) replace a one-on-one relationship with a qualified healthcare professional, (ii) create a provider-patient relationship or a collaborative relationship, or (iii) create a duty for us to follow up with you. 

You are encouraged to maintain a relationship with a primary care provider for routine medical care and emergencies. Using our site or reading our materials does not establish a doctor-patient relationship with our clinic or any of our providers. 

We operate both in-person at our Wisconsin clinic and virtually via telehealth for patients who are physically located in Wisconsin. We do not provide services outside of jurisdictions where we hold licensure, in accordance with state and federal laws.

Your Permitted Uses of Our Website Content

Unless otherwise expressly stated, The Healthy Place Clinic (or its licensors) owns the entirety of the content on this website. The content is protected by the United States, state, and worldwide copyright laws and treaty provisions. 

The Healthy Place Clinic hereby grants you a limited, personal, nonexclusive, and nontransferable license to use and display the content so long as you comply with these Terms & Conditions, and you do not modify, delete, or change any copyright, trademark, or other proprietary notice. Your conduct related to The Healthy Place Clinic’s content is subject to these Terms & Conditions and our Privacy Policy. 

Except as provided above, you may not: copy, reproduce, modify, use, republish, upload, post, transmit, or distribute any of the content, including any trademarks, names, logos, or intellectual property, and you may not redeliver or present any of the pages, text, images, or the content using “framing” technology, nor systematically retrieve data, information, or the content to create a collection, compilation, database, or directory. 

The Healthy Place Clinic reserves all rights not expressly granted.

Information That You Provide Via This Website

We have the right, but not the duty, to monitor your use of this website, including any information you provide through it. You are responsible for the information that you send, submit, or provide through our website. You agree not to transmit information that is illegal, threatening, libelous, defamatory, obscene, ethnically or racially offensive or discriminatory, profane, invasive of another’s privacy, or violative of any law or confidentiality agreement. 

We may or may not affirmatively monitor the information provided through this website, but if such information is brought to our attention, we may edit, delete, modify, or ban the information and take legal action against you.

Appointment Booking & Scheduling

We offer online scheduling for consultations and therapy appointments through our secure patient portal (provided by a HIPAA-compliant platform, Cerbo). Booking an appointment via our website or portal constitutes a request for services. Appointment confirmation is subject to our review – we reserve the right to accept or decline appointments. Your appointment is not final until you receive a confirmation email or message from us. 

Eligibility: By scheduling with us, you affirm that you (or the patient for whom you are booking) meet these criteria:

  • Age Requirement: You are 18 years of age or older, or you are the parent or legal guardian booking on behalf of a minor child. Minors (under 18) cannot legally consent to treatment; a parent/guardian must consent and accompany minors for services as required by law. By booking for a minor, you confirm that you are their legal guardian or have the authority to consent to their healthcare.

     

  • Accurate Information: You agree to provide true, accurate, and complete information at the time of booking and during the intake process. This includes your legal name, contact information, date of birth, and relevant medical history. If any information changes (e.g. your address or health status), you must promptly update us. Providing false information or impersonating another person is prohibited and could result in termination of services.

     

  • Appropriate Use: You will not use our scheduling system or services for any unlawful, fraudulent, or abusive purpose. Harassing staff, scheduling fictitious appointments, or repeatedly no-showing appointments may result in termination of your account. If we determine that our services are not suited to your needs or that you require a level of care we cannot provide, we reserve the right to cancel or refer you to an appropriate provider (for example, refer you to emergency care or a specialist).

Medical Disclaimers

No Medical Advice via Website 

Except for direct patient consultations with our providers, no information on this website (including blog posts, articles, FAQs, or downloadable resources) constitutes official medical advice. All health-related information provided on our site is for general informational and educational purposes only. It is not intended as a diagnosis, treatment, or a substitute for personalized medical advice from your own healthcare providers. 

Do not disregard professional medical advice or delay seeking it because of something you have read on our site. Always consult with a qualified physician or healthcare provider before making decisions about your health or starting/stopping any treatments. Using our website or sending us inquiries does not establish a doctor-patient relationship. An official provider-patient relationship with The Healthy Place Clinic begins only after you have registered as a patient, we have accepted you for care, and you have completed initial evaluations/consents.

Goods & Statements Not Evaluated or Endorsed by FDA 

Our website may advertise therapies that are outside the scope of conventional medicine (for example, herbal supplements, detoxification protocols, or off-label use of medications). Though we may offer these therapies as part of a holistic approach, many such treatments are not evaluated or endorsed by the FDA. Any statements about the benefits of supplements or alternative therapies on our website have not been evaluated by the Food and Drug Administration. These products or methods are not intended to diagnose, treat, cure, or prevent any disease. Results can vary widely from person to person. We do not claim that any products on our website will cure any particular condition. Instead, they are intended to support your body’s natural health and wellness. It is important you understand that no outcomes can be guaranteed. We will do our best to help you, but you may not experience the same results as others.

Do Not Submit Ideas, Suggestions, or Other Creative Material

Do not send us any ideas, suggestions, materials, concepts, or other information (collectively “Creative Material”) unless we ask you to do so. If you violate these Terms & Conditions, any Creative Material you send to us will become The Healthy Place Clinic’s property. This means that we will have unrestricted use of Creative Material for our personal and commercial purposes. Regardless of how we use that Creative Material, you will not be compensated, and we will not be liable to you or to any other person involved with developing the Creative Material. 

If you send Creative Material to The Healthy Place Clinic, you agree: that you waive your rights to the Creative Material; that the Creative Material is original to you; that you have the right to submit the Creative Material to us; and that you have no recourse against The Healthy Place Clinic for any alleged or actual infringement or misappropriation of any proprietary right in any Creative Material. We are not obligated to maintain the confidence of any Creative Material. The Healthy Place Clinic further disclaims any liability that may result from its disclosure of any Creative Material submitted in violation of its policy. 

You further agree not to: send us any Creative Material that contains any viruses or other computer programming routines that may damage, interfere with, intercept, or take any system information, personal information, or other data; send us an unreasonably large amount of Creative Material that overloads or burdens our servers, or otherwise interferes with or inhibits any other user from using or enjoying this Website; send us any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communications; access, use, or copy any portion of the Content using automated mechanisms, such as bots, spiders, scrapers, web crawlers, or indexing agents; and impersonate another person or allow any other person or entity to use your identity while interacting on The Healthy Place Clinic’s social media. 

Testimonials and Endorsements

If our website or marketing materials include patient testimonials or success stories, please be aware that these reflect individual experiences. Individual results may vary. While we are pleased to share true stories of patients who improved under our care, such testimonials are not a promise or guarantee of results. You should not assume that your outcome will be the same as that of any other patient. The testimonials presented (if any) are volunteered by actual patients and are not paid endorsements. They are intended to illustrate individual examples. We do not claim, and you should not expect, that every patient will achieve the outcomes described. Additionally, any testimonial that mentions specific conditions or symptoms should not be construed as indicating that our services can diagnose, treat, cure, or prevent disease in general – always seek your own medical evaluation for your unique situation.

No Warranty on Information

THE CONTENT ON OUR SITE IS PROVIDED “AS IS” AND THE HEALTHY PLACE CLINIC MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION. TO THE FULLEST EXTENT PERMITTED BY LAW, THE HEALTHY PLACE CLINIC DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. 

THE HEALTHY PLACE CLINIC DOES NOT WARRANT THE ACCURACY, RELIABILITY, COMPLETENESS, CURRENTNESS, TIMELINESS, OR AVAILABILITY OF THIS WEBSITE OR THE CONTENT OF ANY WEBSITE LINKED THROUGH THIS WEBSITE. 

Reliance on any information on our site is at your own risk. We disclaim all liability for actions you take or do not take in reliance on our website content. If you have questions or concerns about any information you find on our website, we encourage you to contact us directly or consult another qualified professional.

Educational Resources and Classes

From time to time, we may offer workshops, group classes, webinars, or downloadable guides on topics like nutrition, stress management, or lifestyle changes. These resources are for educational purposes only and are not individualized medical advice. Participation in a wellness class or downloading a guide does not create a provider-patient relationship. You should use your own discretion and ideally consult with your healthcare provider before implementing any general recommendations from these resources. We aim to ensure our educational content is accurate and beneficial, but we are not liable for how you use that information outside of a clinical setting.

FDA Disclosure for Supplements/Products

Any natural health product or supplement advice given is accompanied by the standard FDA disclaimer: “These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.” If we discuss or recommend any dietary supplements, herbal products, or homeopathic remedies on the site or during your care, understand that these are regulated as supplements (not drugs) and thus are not approved by the FDA for treating illnesses. Always follow label instructions and our guidance when using supplements, and inform all your healthcare providers about all supplements or remedies you are taking to avoid interactions.

Visitor Responsibility

You, the visitor, ultimately bear responsibility for how you use the information presented on the Healthy Place Clinic’s website and any supplements you purchase from us.

Third-Party Websites and Services

 

Under the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising, 16 C.F.R. Sections 255.0 through 255.5, we reserve the right to provide links on this Website that may be affiliated links to third-party websites or services that are not owned or controlled by The Healthy Place Clinic. These may include, for example:

  • The Healthy Place
  • The Fullscript online dispensary (for supplements).
  • External lab companies or diagnostic services that have their own patient portals.
  • Educational articles or resources on other sites.
  • Social media pages or content (Facebook, Instagram, etc.).
  • The patient portal login (Cerbo) which might redirect to the portal provider’s domain.

No Endorsement or Control: These links are provided for convenience and reference only. The Healthy Place Clinic does not have control over the content, policies, or practices of any third-party websites or services. A link to an external site does not imply an endorsement of that site or any association with its operators. We do not guarantee the accuracy of information on third-party sites, nor do we warrant that their services will be suitable for you.

Separate Terms & Privacy: If you choose to click on a third-party link and use those services, note that you will be subject to that third party’s terms and conditions and privacy policy. For instance, if you create an account on Fullscript to purchase supplements, your use of Fullscript is governed by their user agreement and privacy practices, not ours. We strongly advise you to review the terms and privacy policies of any third-party sites you interact with, especially those that involve entering personal information or purchasing products.

Limitation of Liability for Third-Party Interactions: The Healthy Place Clinic shall not be responsible or liable, directly or indirectly, for any damage, loss, or injury caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites. This includes any issues arising from purchases you make on external sites (such as product defects or billing disputes) or information you receive from other organizations. Any complaints or claims regarding third-party content or services should be directed to the third-party in question.

Cerbo Patient Portal: Our patient portal (Cerbo) is a third-party service that we have engaged for managing health records and communications. While it is integrated into our workflow and we consider it part of our services, note that when you use the portal, some data transmission and storage occur on Cerbo’s systems. We have a business associate agreement in place with this provider to protect your information, and they are held to HIPAA standards. However, you also agree to abide by any user terms that Cerbo might present when you create your account. If the portal is temporarily unavailable or experiences technical issues, we will do our best to assist, but such outages are often outside our direct control. We do not guarantee uninterrupted access to third-party systems.

PostPilot: We use PostPilot to send personalized direct mail and marketing communications. PostPilot may collect certain information, such as your name, mailing address, and purchase details, to create and deliver these mailings. This information helps us provide relevant offers and updates about our services. To learn more about how PostPilot manages data, visit PostPilot’s Privacy Policy.

Social Media and Online Reviews: The Healthy Place Clinic may have official social media profiles or be listed on review sites (Google, Yelp, etc.). Remember that any information you post in these public forums is not private and is not considered medical advice from us. We cannot discuss your personal health on public platforms. If you have a specific question or concern, contact us directly rather than via social media. We occasionally share general wellness tips or patient testimonials on our feeds, but these are for awareness and should not be seen as personalized endorsements. If you engage with us on social media (likes, comments, direct messages), note that those platforms are third-party services with their own privacy and use policies.

Limitation of Liability

Use at Your Own Risk: The use of our website, services, and any information derived from them is at your own risk. The Healthy Place Clinic, as well as our providers, staff, and affiliates, shall not be liable for any damages arising out of or related to your use (or inability to use) of our site or services except as provided by law. This includes, without limitation, any direct, indirect, incidental, consequential, special, or punitive damages, or damages for loss of data, profits, or goodwill. We provide our platform and services “as is” and without warranties of any kind, either express or implied, except that we guarantee our services will be provided with reasonable skill and according to standards of care (we do not waive liability for professional negligence). However, we make no warranty that the website will be available uninterrupted or error-free, or that any particular result or outcome can be achieved through our services.

No Guarantee of Outcomes: By agreeing to receive care with us, you acknowledge that healthcare outcomes cannot be guaranteed. Any improvements in health are contingent on numerous factors outside our control (such as patient adherence, individual variations, etc.). Therefore, to the fullest extent permitted by law, you agree that The Healthy Place Clinic will not be held liable for outcomes that do not meet your expectations, provided we have delivered services in accordance with the applicable standard of care.

Third-Party Actions: The Healthy Place Clinic is not responsible for the actions or omissions of any third parties, including laboratories processing your tests, pharmacies dispensing your medications, or other providers to whom we refer you. While we strive to work with reputable partners, they are independent entities. Any issues or harm caused by a third-party service or product should be addressed with that third party. 

Indemnification: You agree to indemnify and hold harmless The Healthy Place Clinic and its directors, officers, employees, and agents from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your violation of these Terms or your misuse of our website. 

Maximum Liability: If, despite the above, The Healthy Place Clinic is found liable to you for any claim arising from the use of our website, our aggregate liability shall not exceed the amount you have paid us for goods or services in the last six (6) months, or $100, whichever is less. This limitation applies to the fullest extent permitted by law. 

Exceptions: Nothing in these Terms is intended to exclude or limit liability for matters that cannot be excluded under law. For example, we do not seek to limit our liability for gross negligence, willful misconduct, or any personal injury directly caused by our professional negligence. Wisconsin law may provide specific consumer rights and remedies that cannot be waived, and these Terms do not purport to waive any such non-waivable rights. However, to the extent you might have claims for breach of contract or other issues not involving personal injury, the above limitations will apply.

Release: By using our website, you agree to release and discharge The Healthy Place Clinic from any and all claims or causes of action, known or unknown, arising out of or in any way connected with the use of our website, except for claims or other liabilities that cannot be legally released. If you are a California resident (for example, using our site from California), you expressly waive California Civil Code §1542 (which says a general release does not extend to claims you do not know about), and similarly any other jurisdiction’s laws that may limit releases.

Intellectual Property Infringement

The Healthy Place Clinic respects intellectual property rights. If you believe that information on our website constitutes a copyright or trademark infringement, please provide us with the following information: (1) the claimed infringement; (2) reasonably sufficient information to allow us to locate the claimed infringement on the website; (3) the owner or complaining party’s contact information, including name, address, and email address; (4) the owner’s signature; (5) a statement by the owner that the owner has a good faith belief that the use of the copyright or trademark is not authorized by the copyright or trademark owner, its agent, or the law; (6) a statement, under penalty of perjury, that the information is accurate, and that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

Under a valid DMCA takedown notice, The Healthy Place Clinic will notify you if we have removed copyright-protected material. 

Under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Governing Law and Dispute Resolution

These Terms & Conditions and any disputes arising out of your use of our website or services shall be governed by and construed in accordance with the laws of the State of Wisconsin, USA, without regard to its conflict of law principles. By engaging with The Healthy Place Clinic, you agree that if a dispute arises, we will first attempt to resolve it amicably through discussion or mediation if mutually agreeable. If we cannot reach a resolution, the following are the options for formal dispute resolution:

  • Option 1: Litigation in Wisconsin Courts. The Healthy Place Clinic and you (the patient or site user) agree that any lawsuit or legal action arising out of or relating to our relationship shall be brought exclusively in the state or federal courts located in Wisconsin. You consent to the personal jurisdiction of courts in Wisconsin for any such action and waive any objections to venue on the basis of inconvenience or otherwise. (If appropriate, a specific county like Dane County or the county of The Healthy Place Clinic’s principal location can be designated here.) This means you will file any suit in Wisconsin, and Wisconsin law will apply. Both parties give up the right to a trial elsewhere.
  • Option 2: Jury Trial: Under this option, disputes would be resolved by a judge or jury in court, unless the parties mutually agree to a bench trial or other arrangement.
  • Option 3: Binding Arbitration (Alternate Clause). In lieu of court litigation, The Healthy Place Clinic can provide an arbitration agreement for consideration. If (and only if) both parties agree to arbitrate: any dispute, claim, or controversy arising out of or relating to these Terms or the provision of services (including any claim of malpractice or breach of duty) shall be resolved by binding arbitration administered by [American Arbitration Association] in accordance with its rules for healthcare disputes. By agreeing to arbitration, both you and the clinic would waive the right to a jury trial and to participate in class actions. An impartial arbitrator (or panel of arbitrators) would decide the outcome, and the decision would be final and enforceable in court. Arbitration parameters (to be customized if this option is chosen): The site of arbitration would be in Wisconsin, and Wisconsin law would apply. Each party would bear its own attorneys’ fees and share arbitration costs (unless the arbitrator awards fees to the prevailing party as allowed by law). The arbitration award may be entered in any court with jurisdiction. 

Regardless of the method, this Governing Law clause means Wisconsin substantive law will govern the interpretation of these Terms and any disputes. If any provision of these dispute resolution terms is found unenforceable, that provision will be severed, and the remainder of the dispute resolution terms will remain in effect.

Time Limits: Any claim or cause of action you might have arising from your relationship with us must be filed within the statute of limitations applicable under Wisconsin law. We encourage patients to bring up any concerns as soon as they arise so that they can be addressed in a timely manner.

Miscellaneous Provisions

Severability: If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remainder of the Terms shall remain in full force and effect. In other words, if one part is stricken, the rest still applies.

Entire Agreement: These Terms & Conditions (along with our Privacy Policy, Notice of Privacy Practices, and any other policies or consents you sign during the course of treatment) constitute the entire agreement between you and The Healthy Place Clinic regarding the use of our website and services, superseding any prior agreements or understandings (oral or written) related to the same subject matter. Any other statements or promises by staff that are not contained in written policies are not binding. We may provide, and you may sign, additional specific agreements for certain services (for example, a specialized informed consent for IV therapy or a financial agreement for a package plan). Those agreements will apply in addition to these Terms, and in the event of a direct conflict, the specific agreement for that service will control.

No Waiver: Our failure to enforce any provision of these Terms shall not be considered a waiver of our rights. If we do not immediately act on a breach of these Terms by you, we are not giving up our right to act on that breach or any subsequent breach. All rights and remedies under these Terms are cumulative and do not exclude any other rights provided by law. Any waiver of these Terms or our Privacy Policy is valid only if it is in writing and signed by a principal of The Healthy Place. No such waiver shall be deemed a further or continuing waiver of such term or any other term or condition of use. 

Assignment: You may not assign or transfer your rights or obligations under these Terms to any other person. The Healthy Place Clinic may assign its obligations to an affiliate or successor entity in the event of a merger, acquisition, or other change in ownership, but will ensure that your rights to privacy and care quality are maintained.

Headings: Section titles or headings in this document are for convenience and organization only and have no legal effect.

Contact Information: If you have any questions about these Terms & Conditions or need to contact us for any reason, please reach out to:

The Healthy Place Clinic 
515 Junction Road, Madison, WI 53717
Phone: 608-467-8116
Email: hello@thehealthyplaceclinic.com

Please note that email should be used for general inquiries only, not for sharing sensitive health information. We will do our best to respond to inquiries in a timely manner.

By using our website or services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. We strive to provide excellent, compliant, and patient-centered care, and these Terms are designed to ensure clarity and protect both you and the clinic. Thank you for trusting The Healthy Place Clinic with your integrative health needs.